We believe that you will be 100% satisfied with your product, but occasionally you may wish to return an item. Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a seven-day 'cooling off' period during which you can cancel your order. The seven-day period refers to working days (Monday - Friday) and starts the day after you receive your order. If you wish to cancel you must notify us by email within the seven-day period. The product must be in its original condition, completely unused (unopened) and suitable for resale as new. You will be responsible for the item or items until they reach us, and must pay for the return transport. We suggest you use a secure delivery method (which requires a signature upon delivery).

Outside the 'cooling off' seven-day period you may still return products to us up to a period of one calendar month after delivery. Again the product must be in its original condition, completely unused (unopened) and suitable for resale as new. All non-faulty items returned to us outside the seven-day 'cooling off' period or items that have been opened are subject to a restocking fee of 15% of the product purchase price. This fee is calculated from the total value of your original order (or part-order) excluding shipping costs and will be deducted from your refund. Refunds are made within a week of the goods having been returned to us along with the original receipt.

Please contact us by email before returning any goods, so we can give you a specific returns number.

In the case of faulty goods we guarantee all items for a period of 2 months from the purchase date - goods also include a manufacturers warranty for 2 years. Our warranty covers all manufacturing defects but does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.

As for normal returns, you must contact us by email before returning any goods so we can give you a specific returns number.